Teleperformance Unveils Ambitious ‘Future Forward’ Strategy

Teleperformance SE, a French industrial company at the forefront of customer relationship management services, has taken a significant step forward with the launch of its ‘Future Forward’ strategy. This bold plan is designed to propel the company’s transformation and growth, leveraging the perfect blend of human expertise and technology to unlock new business opportunities and expand its total addressable market.

At the heart of this strategy is TP.ai FAB, an integrated technology platform that enables the safe and efficient orchestration of AI, human experts, and technology at scale. This innovative platform is poised to revolutionize the way Teleperformance operates, allowing the company to tap into new markets and drive growth.

In a move to further strengthen its position in the next-generation AI data services market, Teleperformance has acquired “Agents Only”, a leading provider of on-demand AI services. This strategic acquisition is expected to propel the company’s growth and returns for shareholders.

In addition to its strategic initiatives, Teleperformance has also implemented a share repurchase program aimed at allocating repurchased shares to the cancellation objective. This move is designed to enhance shareholder value and drive long-term growth.

Despite the recent geopolitical tensions in the Middle East, which have weighed heavily on market sentiment, Teleperformance’s new strategy and initiatives are expected to drive growth and returns for shareholders. With its ‘Future Forward’ plan, the company is well-positioned to navigate the challenges of a rapidly changing market and emerge as a leader in the customer relationship management services space.

Key Highlights of Teleperformance’s ‘Future Forward’ Strategy:

  • Launch of TP.ai FAB, an integrated technology platform for safe and efficient orchestration of AI, human experts, and technology at scale
  • Acquisition of “Agents Only” to strengthen position in next-generation AI data services market
  • Implementation of share repurchase program to enhance shareholder value and drive long-term growth
  • Expansion of total addressable market and creation of new business opportunities through human expertise and technology
  • Enhanced focus on innovation and growth to drive returns for shareholders