Salesforce Inc. Enhances Adoption of Artificial Intelligence
Salesforce Inc. has increased its reliance on artificial intelligence (AI) to handle a significant portion of its workload. According to CEO Marc Benioff, AI now handles up to 50% of the company’s tasks.
The AI-powered tools are being utilized in various areas, including software engineering and customer service. In the latter, AI agents have reportedly achieved 93% accuracy in handling customer inquiries.
The company is also introducing new tools, such as Agentforce for Net Zero Cloud, to further automate tasks and increase efficiency.
The increased reliance on AI is expected to have a significant impact on the company’s workforce. Reports suggest that up to 50% of human employees may be affected.
Key Statistics:
- AI handles up to 50% of Salesforce Inc.’s workload
- AI agents achieve 93% accuracy in handling customer inquiries
- New tools, such as Agentforce for Net Zero Cloud, are being introduced to automate tasks and increase efficiency