NICE Partners with Meltwater to Enhance Social Intelligence in Contact Center as a Service (CCaaS) Market

NICE, a leading provider of AI-powered customer service solutions, has entered into a partnership with Meltwater, a global leader in media, social, and consumer intelligence. The collaboration aims to integrate real-time social intelligence into NICE’s Contact Center as a Service (CCaaS) offerings.

Key Objectives of the Partnership

• To provide enterprises with real-time social media insights to engage with customers effectively
• To enhance customer experience through timely and relevant interactions

NICE’s Other Business Developments

NICE has been involved in various initiatives, including:

• Recommending treatments for endometriosis and multiple sclerosis
  • Daily pill for endometriosis symptoms
  • Mavenclad tablets for multiple sclerosis treatment (developed by Merck KGaA)
• Strong performances from RUCONEST and Joenja products driving 21% increase in total revenues for the full year 2024

Stock Price Performance

NICE’s stock price has experienced fluctuations, with reports indicating a 21% increase in total revenues for the full year 2024.